It’s not often that we close our doors. But we feel it’s important to do our part to help minimize the spread of COVID-19, and so all Library locations are currently closed until further notice.
As we continue to review guidelines from the CDC and Illinois Department of Public Health, we will continue to adjust our services accordingly.
Below, please find answers to some of the most commonly asked questions about our services during this closure. If your question isn’t answered below, email us at @email and we’ll respond promptly.
I have items checked out from the Library or through Interlibrary Loan that are past due or due soon. Can I return those?
We are now accepting returns. Items will be accepted only at the Central Library drop box, located at the north end of the parking lot, Monday - Saturday, 10 a.m. - 6 p.m. There's no rush to return your items - due dates have been extended until June 30, and we're a fine free Library so you don't have to worry about late charges. Returned items will be quarantined for a minimum of 7 days. Please note that items will not be checked in until after the quarantine period and will remain listed on your account during that time.
I had an item on hold before the Library's closure. Will that be available for me soon?
Beginning June 1, we have staff back on-site to process these holds. We'll notify you when your item is ready for you to pick-up from our new Curbside Pick-Up service. Please be patient with us as our response times may be slower than in the past due to new safety precautions and revised staffing.
My Library card is expired and I would like to access eBooks and online learning resources. Can I renew my card?
We have opened access to our eBooks, streaming services and online learning resources to all expired and blocked cards. So no need to renew your card, you are able to freely use these resources.
I don’t have a Library card and I would like to access eBooks and online learning resources. Can I get a Library card?
Yes! Click here to apply for a Library card online. You will have immediate access to eBooks, streaming services and online learning resources until we reopen. You can pick up your physical Library card when we reopen.
I lost my Library card. Can I get my Library card number so that I can access eBooks and other online learning resources?
Yes! Just send an email to @email with your name, address and the last four digits of the driver's license associated with the account.
Is the renovation still happening?
Yes! Our renovation began and is proceeding as scheduled. Click here to learn more.
Is the Drive-Up Window open?
No. At this time, all Library locations are closed, including our branches in Hoffman Estates and Hanover Park, and the Drive-Up Window.
I registered for a program with a fee, and that program has been cancelled. Will I receive a refund?
Yes. We are issuing refunds for any cancelled programs that have a fee. You should have already been contacted by our staff about your refund. If you have additional questions, please send a note to @email.
Will you be rescheduling programs that have been cancelled?
At this time, we don’t have specific plans to reschedule these programs. If we do reschedule a cancelled program, individuals registered for that program will be notified.
Are you paying staff during the closure?
Yes. Some essential staff will continue to work – either on site or remotely. Any additional staff members scheduled to work will be paid.