Thank you for your ongoing patience and support throughout our closure and during our reopening. Your health and safety continue to be our highest priorities. We'll continue to follow guidance and guidelines from the governor’s office, public health officials and library associations to do our part to keep our community safe.
Below, please find answers to some of the most commonly asked questions about our services during the COVID-19 pandemic. If your question isn’t answered below, email us at @email and we’ll respond promptly.
I have items checked out from the Library or through Interlibrary Loan that are past due or due soon. Can I return those?
We are now accepting returns at all three Library locations during certain time frames, which are listed here. We're a fine free Library, so you don't have to worry about late charges. Returned items will be quarantined for a minimum of 4 days. Please note that items will not be checked in until after the quarantine period and will remain listed on your account during that time.
My Library card is expired and I would like to access eBooks and online learning resources. Can I renew my card?
In order to provide access to our eBooks, streaming services and online learning resources, we extended expiration dates through July 31. All cards expiring after July 31 must be renewed to continue access to online services. You can renew your card at any Library location, by calling (847) 923-3168 or filling out a brief form.
I don’t have a Library card and I would like to access eBooks and online learning resources. Can I get a Library card?
Yes! Click here to apply for a Library card online. You will have immediate access to eBooks, streaming services and online learning. You can pick up your physical Library card at the Central Library.
I lost my Library card. Can I get my Library card number so that I can access eBooks and other online learning resources?
Yes! Just send an email to @email with your name, address and the last four digits of the driver's license associated with the account.
Is the renovation still happening?
Yes! Our renovation began and is proceeding as scheduled. Click here to learn more.
Is the Drive-Up Window open?
No, the drive-up window is closed as part of the renovation, but we do offer Curbside Pick-Up at all three Library locations.
I registered for a program with a fee, and that program has been cancelled. Will I receive a refund?
Yes. We are issuing refunds for any cancelled programs that have a fee. You should have already been contacted by our staff about your refund. If you have additional questions, please send a note to @email.
Will you be rescheduling programs that have been cancelled?
At this time, we don’t have specific plans to reschedule these programs. If we do reschedule a cancelled program, individuals registered for that program will be notified.