It’s not often that we close our doors. But we feel it’s important to do our part to help minimize the spread of COVID-19, and so all Library locations are currently closed until further notice.
As we continue to review guidelines from the CDC and Illinois Department of Public Health, we will continue to adjust our services accordingly.
Below, please find answers to some of the most commonly asked questions about our services during this closure. If your question isn’t answered below, email us at @email and we’ll respond promptly.
I have items checked out from the Library that are due before March 30. Should I return those?
Please do not worry about returning items currently borrowed from the Library – our drop boxes are currently closed and locked. We will not charge fines for items currently checked out. You can return your items when we reopen.
I had an item on hold. What if that becomes available while the Library is closed?
We have suspended all holds on physical items. If you had an item on hold that was waiting to be picked up, it will be available to you when we reopen. Any other items will remain on hold until we reopen. Additionally, you will not able to place new holds on physical items until we reopen.
I have an item borrowed through Interlibrary Loan that is due.. Should I return that?
Please do not worry about returning these items until we reopen. We will not charge fines on items borrowed from our Library through Interlibrary Loan. We will also work with other lending libraries to ensure you are not charged late fines on items borrowed from other libraries through Interlibrary Loan.
My Library card is expired and I would like to access eBooks and online learning resources. Can I renew my card?
We have opened access to our eBooks, streaming services and online learning resources to all expired and blocked cards. So no need to renew your card, you are able to freely use these resources.
I don’t have a Library card and I would like to access eBooks and online learning resources. Can I get a Library card?
Yes! Click here to apply for a Library card online. You will have immediate access to eBooks, streaming services and online learning resources until we reopen. You can pick up your physical Library card when we reopen.
Is the renovation still happening?
Yes! Our renovation began and is proceeding as scheduled. Click here to learn more.
Is the Drive-Up Window open?
No. At this time, all Library locations are closed, including our branches in Hoffman Estates and Hanover Park, and the Drive-Up Window.
I registered for a program with a fee, and that program has been cancelled. Will I receive a refund?
Yes. We are issuing refunds for any cancelled programs that have a fee. You should have already been contacted by our staff about your refund. If you have additional questions, please send a note to @email.
Will you be rescheduling programs that have been cancelled?
At this time, we don’t have specific plans to reschedule these programs. If we do reschedule a cancelled program, individuals registered for that program will be notified.
Are you paying staff during the closure?
Yes. Some essential staff will continue to work – either on site or remotely. Any additional staff members scheduled to work will be paid.