Americans with Disabilities Act (ADA) Policy

Schaumburg Township District Library is committed to complying with the Americans with Disabilities Act (ADA) to ensure that individuals with disabilities have equal access to all programs, services, activities, and employment opportunities.

The Library does not discriminate against individuals with disabilities. The Library will make reasonable modifications to ensure that people with disabilities have an equal opportunity to enjoy all Library programs, services, and activities. However, the ADA does not require the Library to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden. The Library will take appropriate steps to:

  1. Ensure that Library communications with individuals with disabilities are as effective as communications with individuals without disabilities;
  2. Make reasonable accommodations in Library policies, practices, and procedures;
  3. Operate its services, programs and activities so that, when viewed in their entirety, they are readily accessible to and usable by individuals with disabilities.

Accessibility of Facilities, Services & Employment

The Library offers various accommodations for qualified individuals with disabilities including:

  1. Physical Access
    • All Library facilities comply with the ADA and the Illinois Accessibility Code.
    • Reasonable modifications will be made to remove barriers to access Library facilities.
    • The Library provides Home Delivery services to Schaumburg Township District Library cardholders of all ages who cannot come to the Library due to temporary or permanent physical disability.
    • Library patrons may utilize electric scooters for in-building use.
  2. Programs & Services
    • All programs and services, whether onsite, offsite, or online, shall be made accessible to individuals with disabilities provided that such accommodation would not fundamentally alter the nature of such programs or services or impose an undue financial or administrative burden.
    • Reasonable accommodations for alternative formats (e.g., large print, digital, captioning) are available upon request.
    • Service animals are welcome per the Library’s service animal policy.
    • The Library offers various accommodations for Library scheduled functions, including, but not limited to:
      • Hearing Loop technology
      • Closed captioning
      • American Sign Language services with advance notice
  3. Employment
    • The Library is an equal opportunity employer and does not discriminate based on disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under the ADA.
    • The Library will provide reasonable accommodations to qualified applicants and employees with disabilities as required by law.

Requests for Reasonable Accommodation

Individuals requiring reasonable accommodations should notify the ADA Coordinator as soon as possible, but no later than five (5) business days before the scheduled service, program, or activity. The Library will attempt to accommodate a late request, but late requests may be denied due to an associated administrative burden.

  • The Library will engage in an interactive process with qualified individuals with disabilities to identify and provide reasonable accommodations.
  • Requests will not be unreasonably denied, but accommodations must not impose undue financial or administrative burden or fundamentally alter the nature of a Library program, service, or activity.
  • The Library will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing any services or reasonable accommodations and modifications.

ADA Grievance Procedure

This Grievance Procedure complies with the requirements of the ADA. Anyone may use it to file a complaint alleging disability discrimination in Library services, programs, or activities, or benefits by the Library.

  1. Filing a Complaint
    • Complaints should be in writing and include the complainant’s name, address, and phone number. The complaint should provide the date, location, and information concerning the issue. Alternative formats for complaints (e.g., interview or audio recording) are available upon request. The ADA Coordinator will document the complaint in writing.
    • Complaints should be submitted by the complainant and/or their designee as soon as possible, but no later than 60 business days after the alleged violation.
    • Complaints should be filed with the Library’s ADA Coordinator.
      ADA Coordinator:
      Stephanie Driscoll, Schaumburg Township District Library
      130 S. Roselle Rd., Schaumburg, IL 60193
      @email, 847-923-3393
      Submit a Complaint
  1. ADA Coordinator Review
    • Within 15 business days of receiving the complaint, the ADA Coordinator or their designee will discuss (in-person or via phone) the complaint and possible resolutions with the complainant. Within 15 business days of such discussion, the ADA Coordinator or their designee will respond in writing, and where appropriate, in format accessible to the complainant, such as large print or audio tape. The response will explain the position of the Library and offer options for substantive resolution of the complaint.
  2. Appeal to the Executive Director
    • If the complainant is unsatisfied, the complainant and/or their designee may appeal in writing (or an alternative format) to the Library’s Executive Director within 15 business days after receipt of the ADA Coordinator’s response.
      • Executive Director:
      Annie Miskewitch, Schaumburg Township District Library
      130 S. Roselle Rd., Schaumburg, IL 60193
      @email, 847-923-3200
    • The Executive Director or their designee will review the complaint and discuss the complaint with the complainant (in-person or via phone) within 15 business days to receive any additional information concerning the issue and to seek a mutually acceptable resolution of the complaint. The Executive Director will provide a written or accessible response within 15 business days of such discussion. The Executive Director’s action will conclude the Library’s grievance procedure.
    • All complaints received by the ADA Coordinator and appeals to the Executive Director will be retained by the Library for at least three years.

Individuals are protected from retaliation or coercion when pursuing their rights or responsibilities under the ADA.

Nothing contained in this Policy diminishes an individual’s ability to file a complaint or charge of discrimination with the U.S. Department of Justice (Civil Rights Division) or the Illinois Department of Human Rights. Individuals should refer directly to those agencies for additional information.

A copy of this Policy is available at the Library and is posted on the Library’s website. If a person with visual impairment of other disability inquires about this Policy or about the Library’s ADA compliance or services, staff will read this Policy aloud to the person and/or provide other appropriate ADA services and accommodations.

Approved by the Schaumburg Township District Library Board of Trustees on November 17, 2025.