Curbside Pick-Up is available now at our Hanover Park and Hoffman Estates branches – just follow this simple 3-step process.
Curbside Pick-Up not offered at our Central Library because we're safely getting Library materials to you through our Drive-Up Window and Pick-Up Lockers. Please select the appropriate location when placing your holds.
Step 1: Place a hold
Visit SchaumburgLibrary.org and log in to your account to place holds on items you’d like to borrow. Or, give us a call at 847-885-3511 for the Hoffman Estates Branch or (630) 372-7800 for the Hanover Park Branch and our staff can place holds for you.
Step 2: Wait to hear from us
As soon as your items are available to pick-up, we’ll send you an email. (If you don’t have email, we’ll give you a call.) Please do not come to the Library until you receive this notification.
Step 3: Come to the Library
Come to the designated Curbside Pick-Up area. Once you arrive, call us following the directions posted on the signs to let us know you’re here. Please stay in your car and our staff will confirm your name and card number, then give you your items. If you prefer, you can pop your trunk and our staff will place your items there.
Friday – Saturday: 10 a.m. - 5 p.m.
Frequently Asked Questions
While this part of the process is pretty simple, we know you have other questions, including how we’re ensuring your safety, along with the safety of our staff and items. Read through these FAQs to learn more about Curbside Pick-Up, returning items and more. Still have questions? Ask us here.
How does Curbside Pick-Up work?
After we notify you that your items are ready, head to the Library and follow signs to designated parking spots. Make sure you have your Library card ready! Call the number listed on the sign and we'll bring your items right out to you! You don't even need to get out of your car.
I just got my items from Curbside Pick-Up. Hooray! When are they due back?
All regular due dates apply. You can log in to your account to see when items are due back, or give us a call at (847) 923-3160.
Can I renew my items?
Yes, up to four times for all eligible items as long as no one else a hold on it. In fact, we'll do it for you with our auto-renewal. You can review our borrowing guidelines to see which items are eligible.
Can I return items at Curbside Pick-Up?
No. Please return all items to the drop boxes.
How do I log in to my account?
Visit SchaumburgLibrary.org and click Account in the top right corner. Enter your Library Card Number and PIN then click Login. (Your PIN is your birth month and year, so if you were born in March 1975, your PIN is 0375.) Now you can search the catalog and click Hold on items you’d like to reserve.
I don’t have a car. Can I still use Curbside Pick-Up?
Yes! Walk or ride your bike, then call us following the directions posted on the signs to let us know you’re in the pick-up area.
Schaumburg Library isn’t my home library, but my card is registered there. Can I use Curbside Pick-Up?
Yes! You can follow the steps above to borrow items from our Library through Curbside Pick-Up.
When I log in to my account, I see that I have an item ready for pick-up but I haven’t received notification yet. Should I come to the Library?
No. As our team prepares your items to be picked up, you may notice activity like this on your account. Please wait until you receive an email or phone call from the Library before you come to pick up your items.
I did some spring cleaning during the stay-at-home order and found books I no longer want. Can I donate them to the Library through Curbside Pick-Up?
No. We are not accepting donated items at this time. Our priority is safely handling materials already in our collection.
I’d like to get other items from the Library. Can I do that at Curbside Pick-Up?
Yes, some additional items will be available. Give us a call at 847-885-3511 for the Hoffman Estates Branch or (630) 372-7800 for the Hanover Park Branch to request these items. We’ll notify you when the items are ready, then you can come to Curbside Pick-Up to get them.