I. Primary Library District Contacts
A. Participants and authorized users may request to have a service animal accompany them in sites and facilities where they are authorized users as a reasonable accommodation. Persons with disabilities are invited to contact the ADA Coordinator at 847-985-4000 or @email with questions.
B. Employees may request to have a service animal as a workplace accommodation. Please contact Human Resources for information regarding this process.
C. Visitors may be accompanied by a service animal when observing programs and activities, or enjoying District facilities, without making a request for a reasonable modification. Persons with disabilities are invited to contact the ADA Coordinator at 847-985-4000 or @email with any questions about this policy.
A. Service Animal: A dog or a miniature horse that has been individually trained to perform tasks for the benefit of a person with a disability. Exceptions may be made by the District on a case-by-case basis in accordance with the law. Tasks may include, but are not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to sounds, performing rescue work, pulling a wheelchair, or retrieving dropped items. Other species of animals, whether wild or domestic, trained or untrained, are not service animals. Emotional support animals are also not service animals. Dogs or miniature horses that are not trained to perform tasks that mitigate the effects of a disability, including dogs or miniature horses that are used purely for emotional support, are not considered service animals and are not allowed at District facilities and premises, unless otherwise specifically permitted.
B. Partner/Handler: A person with a disability who uses a service animal as a reasonable modification, or a trainer.
C. Team: A partner/handler and a service animal. The two work as a cohesive team in accomplishing the tasks of daily living.
D. Trainee: A service animal that is in training to become a service animal and their trainers have the same rights as a fully trained service animal when accompanied by a partner/handler and identified as such.
III. General Rules Regarding Service Animals
As a general rule, the District will make reasonable accommodations for individuals with a disability to permit the use of a service animals in District programs and on District property.
IV. Restrictions/Areas of Safety
The District may impose restrictions on service animals for safety reasons. Restrictions are considered individually to determine if the animal poses a danger to others at District sites, or could be in danger itself, and to determine if other reasonable modifications can be provided to assure that the individual enjoys access to the premises, facility, or program. Questions about restrictions on service animals should be directed to the contacts listed in Section II.
V. Responsibilities of Partner/Handler
A Partner/Handler is responsible for the following:
A. Responding truthfully to the limited and appropriate inquiries that may be made by employees regarding the service animal.
B. Ensuring that the animal meets any local licensing requirements, including maintenance of required immunizations for that type of animal.
C. Service animal dogs are required to wear a dog license tag at all times.
D. Partners/handlers must ensure that the animal is in a harness or on a leash or tether at all times. Exceptions may be considered individually.
E. Partners/handlers must ensure that the animal is under the partner’s/handler’s control and behaves properly at all times. The supervision of the animal is solely the responsibility of its partner/handler. If the animal’s behavior becomes a hygiene problem, the animal is left unsupervised, or the animal acts in a threatening manner, the District may require the partner/handler to remove the service animal from the site.
F. Partners/handlers must ensure that all local ordinances or other laws regarding cleaning up after the animal defecates are strictly adhered to. Individuals with disabilities who physically cannot clean up after their own animals are not required to pick up and dispose of feces.
G. Partners/handlers must keep the service animal in good health. If the service animal becomes ill, the partner/handler must remove it from the area. If such action does not occur, District staff may require it to leave.
H. The District may exclude a service animal from all parts of its property if a partner/handler fails to comply with these restrictions, and in failing to do so, fundamentally alters the nature of programs, services, or activity offered by the District.
I. The District may exclude a service animal from all parts of its property if a partner/handler fails to control the behavior of a service animal and it poses a threat to the health or safety of others.
VI. Requirements for District Employees, Participants and Authorized Users, and Visitors
Members of the District staff, participants and authorized users, and visitors in District sites, are responsible for the following:
A. Allow service animals to accompany the partner/handler at all times and anywhere at a site except where animals are specifically prohibited.
B. Refrain from distracting a service animal in any way. Do not pet, feed, or interact with the animal without the partner/handler’s invitation to do so.
C. Shall not separate a partner/handler from a service animal.
D. The District may take disciplinary action against any individual who fails to abide by these guidelines.
VII. Temporary Exclusion of Service Animals
A participant or authorized user, employee, or visitor may report a concern regarding a service animal to District staff.
A. Temporary Exclusion of a Service Animal Used by a Participant or Visitor:
- In response to an immediate concern, District staff may determine that a service animal must be temporarily removed from sites, or facilities. The employee authorized to make such decisions at that site or facility shall notify the participant or visitor of this decision and that the incident will be reported immediately to the ADA Coordinator. The employee shall then report the incident to the ADA Coordinator.
- The ADA Coordinator (or designee) will investigate all reported concerns and incidents where service animals have been temporarily removed from sites and facilities. The ADA Coordinator (or designee) will consult with appropriate Department personnel and determine whether or not the animal should be excluded from sites and facilities for an extended period of time, or permanently. The ADA Coordinator (or designee) will notify the participant, authorized user, or visitor of his or her decision.
- If it is appropriate for the service animal to be excluded from sites or facilities permanently, the ADA Coordinator (or designee) will work with other Department staff to ensure the participant, authorized user, or visitor receives appropriate reasonable modifications in place of the use of a service animal.
- A participant, authorized user, or visitor who does not agree with the decision regarding removal from the premises may file an accessibility complaint. The District’s ADA Complaint process is at https://www.schaumburglibrary.org/about/policies/users-disabilities.
B. Temporary Exclusion of an Employee’s Service Animal:
- In response to an immediate concern, the District may determine that a service animal must be temporarily removed from sites or facilities. The Director (or designee) shall notify the employee of this decision and that the incident will be reported immediately to the District’s ADA Coordinator. The Director (or designee) shall then report the incident to the District’s ADA Coordinator.
- The ADA Coordinator will investigate all reported concerns and cases where service animals have been temporarily removed from sites and facilities. The ADA Coordinator will consult with appropriate staff and determine whether or not the animal should be excluded for an extended period of time or permanently. The ADA Coordinator shall notify the employee of his or her decision.
- If it is appropriate for the animal to be excluded from sites and facilities permanently, the ADA Coordinator will ensure the employee receives appropriate accommodations in place of the use of a service animal.
- An employee who does not agree with the resolution may file an appeal or formal complaint following the District’s ADA Process.
VIII. Conflicting Disabilities
Individuals with medical issues (such as respiratory diseases) who are affected by animals should contact the ADA Coordinator if they have a concern about exposure to a service animal. The individual will be asked to provide medical documentation that identifies a disability and the need for an accommodation. The appropriate District staff will facilitate a process to resolve the conflict that considers the needs and conditions of all persons involved.
IX. Clarifying an Animal’s Status
It may not be easy to discern whether or not an animal is a service animal by observing the animal’s harness, cape, or backpack, or the partner/handler’s disability. However, in other cases, an animal may only have a leash, and in still other situations, the partner/handler’s disability is not apparent. Therefore, it may be appropriate for designated District staff such as managers, supervisors, or administrative staff to ask (1) whether the animal is required because of a disability, and (2) what work or task the animal has been trained to perform.
X. Emergency Situations
Emergency Responders (ERs) are trained to recognize service animals and to be aware that animals may try to communicate the need for help. Also, an animal may become disoriented from the smell of smoke in a fire or facility emergency, or from sirens, wind noise, or shaking and moving ground. A partner/handler, service animal, and team may be confused in any stressful situation. ERs will remember that animals may be trying to be protective and, in its confusion, should not be considered harmful. ERs should make every effort to keep a service animal with its partner/handler; however, the ER’s first effort should be toward the partner/handler, which may result in the animal being left behind in some emergency evacuation situations.
A. The District accepts no responsibility for care of service animals.
B. The District accepts no liability for injury to any service animal, or injury to the handler/partner, whether caused by the animal, its handler/partner, another visitor to a District facility or site, the physical conditions of the District facility or site, or any other circumstance.
C. The District accepts no liability for damage or injury to others caused by a service animal.
D. The District accepts no liability for any injuries or property damage, to the service animal, its handler/partner, or others, resulting from the District’s failure to enforce this policy or to supervise a service animal.
E. The District reserves the right to change, modify, or amend this policy at any time.
Approved by the Schaumburg Township District Library Board of Trustees on December 18, 2023.