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Service to Library Users with Disabilities

The Schaumburg Township District Library welcomes people with disabilities as it does all segments of the community. The Central Library and branches are fully accessible. The library provides resources, programs, services, and adaptive equipment and technology for adults and children with visual, mobility, and hearing impairments and other special needs. The library offers home delivery to community residents with disabilities that prevent them from coming to the library. Service animals are welcome in the library as outlined in the service animal policy.

Grievance Procedure under the ADA

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Schaumburg Township District Library.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violation to:

Annie Miskewitch
ADA Coordinator and Deputy Director
adacoordinator@stdl.org

Within 15 calendar days after receipt of the complaint, Ms. Miskewitch or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting Ms. Miskewitch or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Schaumburg Township District Library and offer options for substantive resolution of the complaint.

If the response by Ms. Miskewitch or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Executive Director or her/his designee.

Within 15 calendar days after receipt of the appeal, the Executive Director or her/his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Executive Director or her/his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Ms. Miskewitch or her designee, appeals to the Executive Director or her designee, and responses from these two offices will be retained by the Schaumburg Township District Library at least three years.

Submit a Complaint

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